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You can also check ‘Keep me logged in’ so you don’t have to login each day as the system will remember you for 30 days.(Offer an alternative solution to help ease the pain in the meantime.) Please let me know if you have any additional questions, and have a great day! Customer feedback is one of the best ways to improve your customer service!If your request is approved, you can expect the funds to hit your account within [number] days.If you have any other problems or requests, you can reach me at [your email]. 😁” Here at Formilla, we tend to take these requests case by case.Here’s a response you can use: “[Their name], I’m going to connect you with the [related department] department. We will fix it immediately, and it may take up to [number] days/hours to fully resolve.[Employee’s name] can help you with this, he/she’s awesome! We’ll keep you posted as quickly as possible, and will [explain preventative steps] to ensure this doesn’t happen again.” Maybe they asked you to ship them some peanut butter (and you don’t sell peanut butter), or maybe they need a service you simply don’t offer.
🙂” When it comes to an angry person, think of them as a soda bottle you just dropped. But, you know, it happens (I would know, I’ve worked at Mc Donald’s) – you just have to know how to deal with it.
Keep in mind, however, it can take up to [number] days to process a refund request.
I promise to personally keep you updated on the status of your request so you’re never left in the dark.
This will show them you didn’t forget about them and you’re working on the problem.
Here’s the best canned response for this situation: If you didn’t solve their problem: “Hey, [their name]!